A bank holiday weekend of delays and cancellations could cost British Airways £100m in compensation payments to passengers.

Around 800 flights a day were affected by the IT crash causing planes to be grounded.
Passengers will be entitled to amounts ranging from 125 euros to 600 euros because flights were cancelled within seven days of the departure date. The specific criteria for amounts and delay lengths depend on whether alternate flights were offered or not and how long the delay ultimately lasted for.

BA can’t get away with refunding passengers and hoping that’s the end of the matter- they are obliged to provide compensation under Regulation 261/2004 and we’re preparing to help passengers recover their compensation.

BA chief executive Alex Cruz said today ‘We are absolutely committed to making sure we fulfil our obligations, particularly from a passenger compensation point of view.’

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