The new international enquiry service (https://ukvi-international.faq-help.com/) will provide an improved service to visa customers in 20 languages with opening times reflecting the working hours and days in each country. Customers will also receive a quicker response and in some cases the cost of their call will be cheaper.
UK Visas and Immigration’s director general Sarah Rapson said:
“Providing excellent customer service to visa applicants is a key part of what we do.“
HGS will run a global enquiry service for all our visa customers from here in the UK, for the first time providing a top quality enquiry service that will assist those wanting to come to the UK.
“Our customer can expect a quick, accurate and professional service available to help them throughout their application.”